Shipping Times

In stock Items: We aim to have your orders dispatched within 4-7 business days of your order. Alternatively, during sale periods, product launches and holiday periods this may vary. For urgent orders, please contact lightwavecreationsau@gmail.com
Custom made items: Please allow 7-10 business days for order dispatch.

All orders will be shipped via Australia Post with tracking sent directly to your email via AusPost. Sometimes these emails will sort into your junk folder, so please check if you’d like to follow your orders journey.

Please note when ordering PRE ORDER items that other items placed with the PRE ORDER item will be shipped when the PRE ORDER item is also shipped. 
Please note PRE ORDER product wait times are a guide only and cannot be a definite time frame.

 

Wholesale Shipping

Please allow 15 business days for your wholesale orders to ship.

 

International Shipping

While we do ship internationally, all customs, import fees and taxes are the responsibility of the customer. Our website automatically quotes international shipping based on location and weight.

 

Exchanges, Returns & Refunds

Lightwave Creations does not offer a change of mind refund.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns are only acceptable for faulty; NOT change of mind purchases.

Please select your items with care as refunds will only be issued if the product is faulty. Should you find your items faulty we will provide a replacement product or where that is not possible, refund the item. Refunds will not be issued after 14 days of receiving your order. Please note shades of engraving may vary depending on wood and material type, but we will work our hardest to get as close as possible.

 

You can always contact us for any return question at lightwavecreationsau@gmail.com